Hendricks Live! Ushers are versatile, multi-skilled volunteers, empowered to take action to ensure audience members have a safe, fun, and fulfilling experience when they come to Hendricks Live!

USHERS MUST

— Provide impeccable 5-star guest services.

— Partner with other ushers to ensure a positive work environment and a positive experience for patrons.

— Treat patrons, staff, and other ambassadors with courtesy and respect.

— Present a professional appearance (a positive first and lasting impression for our patrons).

— Be able to stand for extended periods of time. Walk up and down stairs.

PRIOR TO SHOW

— Make sure you are dressed in your ambassador uniform.

— Sign in and get assignment for the show.

— Put on name badge.

— Take and check flashlight.

— Do not go into the theater until Guest Services Manager gives you the okay.

— Check your assigned area for readiness and alert Guest Services Manager if the area needs attention.

— Attend the Ambassador meeting.

WHEN HOUSE OPENS

— Greet patrons with a smile, welcome them and offer to assist them finding their seats.

— Lead the patrons to the row and tell them where in the row the seats are located.

— Hand the patron a program as they enter their row and tell them to enjoy the show.

— Notify Guest Services Manager if there is a ticketing situation that the usher cannot resolve.

WHEN DOORS TO HOUSE CLOSE

— Assist any patrons in your area who are still not seated.

— Return unused programs.

— Take your seat as ticketed, if seats are available.

DURING PERFORMANCE

— Under the direction of the Guest Services Manager, assist with late seating when appropriate.

— Be available to any patron who leaves his seat during the performance.

— Notify the Guest Services Manager:

● if any patron needs assistance and you cannot handle.

● if any patron has a medical emergency.

● if patrons use cell phones or recording devices.

● if there is interruptive or disruptive behavior.

INTERMISSION

— Return to post.

— Offer assistance and directions to patrons as requested.

AFTER PERFORMANCE

— Walk your assigned area for program books or any areas that need attention.

— Check out with the Guest Services Manager informing them of any maintenance/custodial needs, lost and found items or patron concerns that have not been reported.

EMERGENCY PROCEDURE

In the event of an emergency evacuation, a recorded announcement will instruct the audience to move to the nearest exit. Take your emergency station and assist patrons to leave the theater safely and quickly.

OTHER DUTIES

— Attend training and meetings as required.

— Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS/PHYSICAL DEMAND/WORK ENVIRONMENT

Usher duties are performed in crowded lobbies and theaters with moderate to occasionally high noise levels. Ushers must:

— be able to read tickets, know the locations of rows and seats in the house and the location of patron amenities in the public spaces in the theater.

— know the locations of emergency exits and be able to know and follow safety and security procedures.

— work in an orderly fashion and remain calm in emergencies.

— have the ability to communicate effectively with the public and deliver excellent customer service.

— have the physically ability to move quickly, climb stars, tolerate heights, read in low light conditions, lift/move/carry 10 pounds, walk aisles at an incline, stand and walk for extended periods.

APPEARANCE AND DRESS

Hendricks Live! provides a shirt and a name tag. There is a nominal fee. A professional appearance appropriate to the event/performance is required. Tailored black pants, black closed-toe shoes and socks are required.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

Hendricks Live! Ticket Scanners are responsible for greeting patrons and allowing them into the lobby after verifying and scanning their tickets. They must be able to provide excellent customer service and stand for extended periods of time. They are located at entrances to the building.

TICKET SCANNERS MUST

— Provide impeccable 5-star guest services.

— Treat patrons, staff, and other ambassadors with courtesy and respect.

— Present a professional appearance – a positive first and lasting impression for our patrons.

— Be able to stand for extended periods of time.

— Be able to work ticket scanners.

— Answer general questions.

PRIOR TO SHOW

— Make sure you are dressed in your ambassador uniform.

— Sign in and get assignment for the show.

— Put on name badge.

— Sign out a ticket scanner.

— Do not go into the theater until Guest Services Manager gives you the okay.

— Check your assigned area for readiness and alert Guest Services Manager if the area needs attention.

— Attend the Ambassador meeting.

WHEN HOUSE OPENS

— Greet patrons with a smile, welcome them, scan tickets.

— Know how to read tickets and direct patrons to the best door to enter the theatre.

— Notify Guest Services Manager if there is a situation that the Ticket Scanner Ambassador cannot resolve.

WHEN DOORS TO HOUSE CLOSE

— Continue greeting any late guests and scan tickets.

— Direct patrons to closest doors to their seats.

— Take your seat as ticketed, if seats are available, as directed by Guests Services Manager.

DURING PERFORMANCE

— Under the direction of the Guest Services Manager, assist with late arrivals and anyone who leaves the building.

— Be available if patrons need assistance.

— Notify the Guest Services Manager:

● if any patron needs assistance and you cannot handle.

● if any patron has a medical emergency.

● if patrons use cell phones or recording devices.

● if there is interruptive or disruptive behavior.

INTERMISSION

— Return to post.

— Offer assistance and directions to patrons as requested – scan tickets as guests come back inside the building.

AFTER PERFORMANCE

— Walk your assigned area and make sure it is cleaned.

— Return scanner and badges.

— Check out with the Guest Services Manager informing them of any maintenance/custodial needs, lost and found items or patron concerns that have not been reported.

EMERGENCY PROCEDURE

In the event of an emergency evacuation, a recorded announcement will instruct the audience to move to the nearest exit. Take your emergency station and assist patrons to leave the theater safely and quickly.

OTHER DUTIES

— Attend training and meetings as required.

— Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS/PHYSICAL DEMAND/WORK ENVIRONMENT

Ticket Scanner duties are performed in crowded lobbies/entrances and theatres with moderate to occasionally high noise levels. Ticket Scanners must:

— be able to use a scanner, read tickets, know the locations of rows and seats in the house and the location of patron amenities in the public spaces in the theatre.

— have the ability to communicate effectively with the public and deliver 5-star customer service.

— be able to physically stand for extended periods of time.

APPEARANCE AND DRESS

Hendricks Live! provides a shirt and name tag. There is a nominal fee. A professional appearance appropriate to the event/performance is required. Tailored black pants, black closed-toe shoes and socks are required.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

Hendricks Live! Greeters are responsible for greeting patrons, answering patron questions, pointing patrons in the right direction, opening doors, operating elevators. They must be able to provide excellent customer service and stand for extended periods of time. Greeters will be stationed around the building during performances.

GREETERS MUST

— Provide impeccable 5-star guest services.

— Treat patrons, staff, and other ambassadors with courtesy and respect.

— Present a professional appearance (a positive first and lasting impression for our patrons).

— Be able to stand for extended periods of time.

— Be able to read tickets and know the layout of the theatre.

— Answer general questions.

PRIOR TO SHOW

— Make sure you are dressed in your ambassador uniform.

— Sign in and get assignment for the show.

— Put on name badge.

— Do not go into the theater until Guest Services Manager gives you the okay.

— Check your assigned area for readiness and alert Guest Services Manager if the area needs attention.

— Check that doors are unlocked, elevators are working.

— Attend the Ambassador meeting.

WHEN HOUSE OPENS

— Greet patrons with a smile, welcome them, and direct them.

— Know how to read tickets and direct patrons to the best door to enter the theatre.

— Notify Guest Services Manager if there is a situation that the Greeter cannot resolve.

WHEN DOORS TO HOUSE CLOSE

— Continue greeting any late guests.

— Direct patrons to closest doors to their seats.

— Take your seat as ticketed, if seats are available, as directed by Guests Services Manager.

DURING PERFORMANCE

— Under the direction of the Guest Services Manager, assist with late arrivals and anyone who leaves the building.

— Be available if patrons need assistance.

— Notify the Guest Services Manager:

● if any patron needs assistance and you cannot handle.

● if any patron has a medical emergency.

● if patrons use cell phones or recording devices.

● if there is interruptive or disruptive behavior.

INTERMISSION

— Return to post.

— Offer assistance and directions to patrons as requested.

AFTER PERFORMANCE

— Walk your assigned area and make sure it is cleaned.

— Return badges.

— Check out with the Guest Services Manager informing them of any maintenance/custodial needs, lost and found items or patron concerns that have not been reported.

EMERGENCY PROCEDURE

In the event of an emergency evacuation, a recorded announcement will instruct the audience to move to the nearest exit. Take your emergency station and assist patrons to leave the theater safely and quickly.

OTHER DUTIES

— Attend training and meetings as required.

— Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS/PHYSICAL DEMAND/WORK ENVIRONMENT

Greeter duties are performed in crowded lobbies/entrances and theatres with moderate to occasionally high noise levels. Greeters must:

— be able to read tickets, know the locations of rows and seats in the house and the location of patron amenities in the public spaces in the theatre.

— have the ability to communicate effectively with the public and deliver 5-star customer service.

— must be able to physically stand for extended periods of time.

Appearance and Dress

Hendricks Live! provides a shirt and name tag. There is a nominal fee. A professional appearance appropriate to the event/performance is required. Tailored black pants, black closed toe shoes and socks are required.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

Hendricks Live! Front of House Floaters are responsible for greeting patrons and assisting patrons with any box office and front of house needs. They must be able to provide excellent customer service, stand for extended periods of time, and be tech savvy. They are located in the lobby of the theatre.

FRONT OF HOUSE FLOATERS MUST

— Provide impeccable 5-star guest services.

— Treat patrons, staff, and other ambassadors with courtesy and respect.

— Present a professional appearance (a positive first and lasting impression for our patrons).

— Be able to stand and walk for extended periods of times.

— Be able to assist patrons with box office and front of house needs. This may include assisting patrons with pulling up tickets on their phones or assisting patrons in purchasing tickets on their phones.

— Answer general questions.

PRIOR TO SHOW

— Make sure you are dressed in your ambassador uniform.

— Sign in and get assignment for the show.

— Put on name badge.

— Do not go into the theater until Guest Services Manager gives you the okay.

— Check your assigned area for readiness and alert Guest Services Manager if the area needs attention.

— Attend the Ambassador meeting.

WHEN HOUSE OPENS

— Greet patrons with a smile, welcome them, and help with any box office, or front of house needs.

— Notify Guest Services Manager if there is a situation that the Floater cannot resolve.

WHEN DOORS TO HOUSE CLOSE

— Continue assisting with any box office or front of house issues, as needed.

— Take your seat as ticketed, if seats are available, as directed by Guests Services Manager.

DURING PERFORMANCE

— Be available if patrons need assistance.

— Notify the Guest Services Manager:

● if any patron needs assistance and you cannot handle.

● if any patron has a medical emergency.

● if patrons use cell phones or recording devices.

● if there is interruptive or disruptive behavior.

INTERMISSION

— Return to post.

— Offer assistance and directions to patrons as needed.

AFTER PERFORMANCE

— Walk your assigned area and make sure it is cleaned.

— Return badges.

— Check out with the Guest Services Manager informing them of any maintenance/custodial needs, lost and found items or patron concerns that have not been reported.

EMERGENCY PROCEDURE

In the event of an emergency evacuation, a recorded announcement will instruct the audience to move to the nearest exit. Take your emergency station and assist patrons to leave the theater safely and quickly.

OTHER DUTIES

— Attend training and meetings as required.

— Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS/PHYSICAL DEMAND/WORK ENVIRONMENT

Floater duties are performed in crowded lobbies/entrances and theatres with moderate to occasionally high noise levels. Front of the House Floaters:

● must be able to take patrons to box office if they need to purchase tickets.

● may have to assist patrons in pulling up tickets on their phones or purchasing tickets on their phones.

● must be able to physically stand and walk for extended periods of time.

APPEARANCE AND DRESS

Hendricks Live! provides a shirt and name tag. There is a nominal fee. A professional appearance appropriate to the event/performance is required. Tailored black pants, black closed-toe shoes and socks are required.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

Hendricks Live! Coat Check Attendants will be needed during colder months, approximately the end of October to the end of April. Responsible for greeting patrons, excellent customer service, able to stand for long periods of time, and have attention to detail when tagging and retrieving coats.

COAT CHECK ATTENDANTS MUST

— Provide impeccable 5-star guest services.

— Welcome patrons, take coats and put a ticket on a hanger, and give a corresponding ticket to guest.

— Attention to detail.

— Handle guest relations and minor guest disputes.

— Use active listening skills.

PRIOR TO SHOW

— Make sure you are dressed in your ambassador uniform.

— Sign in and get assignment for the show.

— Put on name badge.

— Make sure you have coat check tags and enough hangers.

— Do not go into the theater until Guest Services Manager gives you the okay.

— Check your assigned area for readiness and alert Guest Services Manager if the area needs attention.

— Attend the Ambassador meeting.

WHEN HOUSE OPENS

— Greet patrons with a smile, welcome them, take coats, and put a ticket on a hanger, and give a corresponding ticket to guest.

— Notify Guest Services Manager if there is a situation that the Coat Check Attendant cannot resolve.

WHEN DOORS TO HOUSE CLOSE

— Assist any patrons in your area who are late.

— Assist any patrons with getting coats who need to leave early.

DURING PERFORMANCE

— Under the direction of the Guest Services Manager, assist with late arrivals.

— Be available to any patron who needs to leave early.

— Notify the Guest Services Manager:

● if any patron needs assistance and you cannot handle.

● if any patron has a medical emergency.

● if patrons use cell phones or recording devices.

● if there is interruptive or disruptive behavior.

INTERMISSION

— Return to post.

— Help anyone who needs their coat.

AFTER PERFORMANCE

— Return coats to guests upon receipt of the ticket and verify with a ticket on the hanger.

— Return any unclaimed items to Guest Services Manager.

— Check out with the Guest Services Manager informing them of any maintenance / custodial needs, lost and found items or patron concerns that have not been reported.

EMERGENCY PROCEDURE

In the event of an emergency evacuation, a recorded announcement will instruct the audience to move to the nearest exit. Take your emergency station and assist patrons to leave the theater safely and quickly.

OTHER DUTIES

— Attend training and meetings as required.

— Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS/PHYSICAL DEMAND/WORK ENVIRONMENT

Coat Check Attendant duties are performed in crowded lobbies and theaters with moderate to occasionally high noise levels. Coat Check Attendants must

— have attention to detail when matching up tickets.

— be able to read tickets.

— be able to physically lift heavy coats, lift coats on and off racks, and stand for long periods of time.

— have the ability to communicate effectively with the public and deliver excellent customer service.

APPEARANCE AND DRESS

Hendricks Live! provides a shirt and name tag. There is a nominal fee. A professional appearance appropriate to the event/performance is required. Tailored black pants, black closed toe shoes and socks are required.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.

If you are interested in being considered for this volunteer position, CLICK HERE for more information.